Last updated: January 2026. This document describes how Cradeon collects, stores, and uses personal data in connection with the operation of this website and associated correspondence.
The data controller for personal data collected through this website is Cradeon, operating from Jl. Diponegoro No. 142, Jakarta 10120, Indonesia. All enquiries regarding the processing of personal data should be directed to [email protected].
Cradeon is a registered nutritional food-supplement company operating under Indonesian commercial law. This Privacy Policy applies to all personal data processed through this website and through correspondence channels including email and the contact form.
Cradeon collects the following categories of personal data:
Contact Form Submissions
Name, email address, and the content of the message submitted through the contact form on this website. An optional enquiry category selection is also recorded. This data is collected only when the user actively submits the form.
Email Correspondence
Email address and the content of messages sent directly to [email protected]. This includes documentation requests where the sender includes their product batch code. No additional data beyond what is included in the email is collected from email correspondence.
Website Usage Data
Technical data collected through cookies and web analytics tools, including browser type, device category, pages visited, and approximate geographic region (country-level only). This data is collected subject to cookie consent and does not identify individuals directly. See the Cookie Policy for details.
Cradeon does not collect sensitive personal data, financial data, identity numbers, or health records. The contact form is limited to general correspondence and documentation requests.
Personal data is processed on the following legal bases:
Legitimate interest — responding to enquiries submitted through the contact form or by email. Cradeon has a legitimate interest in communicating with individuals who have proactively contacted the company.
Consent — processing of website usage data via analytics cookies. This processing occurs only when the user has accepted the relevant cookie category through the cookie consent banner.
Compliance with legal obligations — retention of business correspondence as required under applicable commercial law. Cradeon retains records of completed transactions and correspondence for the minimum period required by Indonesian commercial regulation.
Contact form submissions and email correspondence relating to documentation requests are retained for a maximum of 36 months following the date of the last communication in the relevant thread. After this period, the records are deleted or anonymised.
Website usage data collected via analytics cookies is retained according to the data retention settings of the analytics platform used. This data does not include directly identifying information. The retention period for analytics data does not exceed 26 months.
No personal data is retained beyond the period necessary for the purpose for which it was collected, unless retention is required to comply with a legal obligation.
Cradeon does not sell, rent, or share personal data with third parties for commercial purposes. Personal data may be shared with the following categories of third-party processors in the course of normal business operations:
Email infrastructure providers used to transmit and store correspondence. These providers operate under data processing agreements and do not use Cradeon correspondence data for their own commercial purposes.
Website analytics platform providers, where the user has consented to analytics cookies. Analytics data is processed in aggregate and does not allow individual identification of site visitors.
Regulatory authorities, where disclosure is required by law. Cradeon will notify the individual concerned where legally permitted to do so prior to any such disclosure.
Individuals whose personal data is held by Cradeon have the following rights, subject to applicable local data protection law:
The right to request confirmation of whether Cradeon holds personal data relating to the individual, and to receive a copy of that data.
The right to request correction of inaccurate personal data held by Cradeon.
The right to request deletion of personal data, subject to any legal retention obligation that applies to the data in question.
The right to object to processing of personal data carried out on the basis of legitimate interest.
Requests relating to the above rights should be submitted to [email protected]. Cradeon will acknowledge the request within five working days and respond within 30 calendar days.
This website is served over HTTPS. Correspondence sent to [email protected] is handled by an email provider operating standard transport-layer encryption. Cradeon does not store financial data, identity numbers, or sensitive personal data in any form.
In the event of a data breach affecting personal data held by Cradeon, affected individuals will be notified in accordance with applicable Indonesian data protection law.
This website uses cookies. The types of cookies used, their purpose, and the options available to manage cookie preferences are described in the Cookie Policy. Cookie preferences can be adjusted at any time through the Cookie Settings link in the website footer.
Cradeon products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. This Privacy Policy governs the processing of personal data in connection with the website and correspondence only.
This Privacy Policy may be updated periodically to reflect changes in data processing practices or applicable law. The revision date at the top of this document indicates when the current version came into effect. Material changes will be noted in the revision date update.
For questions about this Privacy Policy, contact the Cradeon team at [email protected] or by post to Jl. Diponegoro No. 142, Jakarta 10120, Indonesia.
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